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Owned and operated by Easy Backyard Paradise, we are happy to assist with any questions about our patio furniture, gazebos, or fire tables.

We typically respond within 24 hours
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support@easybackyardparadise.com
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Common Questions

Frequently Asked Questions

How long does shipping take?

Most orders ship within 1 to 3 business days. Once shipped, you can expect delivery within 5 to 8 business days within the Continental U.S. (excludes AK/HI).

How can I track my order?

Once your patio furniture set, gazebo, or fire table ships, you will receive a confirmation email with a tracking number. You can use that number to follow your order every step of the way.

What is your return policy?

If your purchase does not work for your backyard space, we accept returns on eligible items. Please contact us with your order number and we will walk you through the process.

Can I exchange an item for a different style?

Exchanges are available for eligible items. If you would like to swap a furniture set for a different configuration or color, reach out to our team and we will help coordinate the exchange.

How do I choose the right patio furniture set for my space?

Consider the size of your patio or deck, the number of seats you need, and the overall look you want. Our product descriptions include detailed dimensions and material information to help you find the right fit.

Are your fire tables safe for use on a wooden deck?

Many of our fire tables are designed with heat-resistant bases, but we recommend reviewing the product specifications and placing a protective pad underneath when using on wood surfaces. Feel free to contact us for guidance on a specific model.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Patio Furniture Question
Gazebo Inquiry
Fire Table Support
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Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Quick Responses

Our team aims to answer every inquiry within 24 hours during business days.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Free Continental Shipping

Enjoy free shipping on most orders delivered within the Continental U.S., with no order minimum required.

Hassle-Free Returns

If something is not right with your order, our team will guide you through a straightforward return process.